Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our products and services

Will the SpaceSaver Microwave Tray fit under my microwave?

Yes! Our SpaceSaver Tray is designed to fit under most standard-sized microwaves. It has a universal design with dimensions of [insert dimensions here]. If you have an unusually large or small microwave, please check your microwave's clearance height before ordering.

How much weight can the shelf hold?

The SpaceSaver Tray is made from high-quality, reinforced materials and can hold up to 5 pounds (2.3 kg) of weight. This is perfect for storing kitchen sponges, cleaning supplies, tea towels, and other lightweight kitchen essentials.

Is assembly required?

No assembly needed! The SpaceSaver Tray comes ready to use. Simply slide it under your microwave, and it's ready to organize your space. No tools or complicated instructions required.

How long will it take to receive my order?

After you place your order, we process and ship it within 24-48 hours. Standard delivery takes 7-10 business days. You'll receive a tracking number as soon as your order ships so you can follow its journey.

Do you ship internationally?

We currently focus on providing the best service to our UK customers. At this time, we only ship within the United Kingdom.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied with your SpaceSaver Tray, simply contact us at info@neatsweat.org to initiate a return. The item must be in its original condition, and customers are responsible for return shipping costs unless the product is defective.

What if my product arrives damaged or is defective?

We take great care in packaging our products, but if your SpaceSaver arrives damaged or defective, please contact us immediately at info@neatsweat.org with photos of the damage. We'll send a replacement at no additional cost or provide a full refund.

Is NeatSweet a UK-based company?

Yes! NeatSweat is a UK-based small business founded by busy parents who understand the challenges of keeping a home organized. We're committed to finding and sharing smart solutions that make everyday life easier for UK families.

How can I contact customer service?

We're here to help! You can reach our customer service team by emailing info@neatsweat.org. We typically respond within 24 hours, Monday through Friday. We're a small team dedicated to providing personal, helpful service to every customer.

Still have questions?

We're here to help! Contact us at info@neatsweet.org and we'll get back to you within 24 hours.